How is Nexional pricing calculated?
Pricing is modular. It’s defined by: (1) active channels (WhatsApp, Web Widget, Telegram…), (2) enabled modules (bookings, human handoff, analytics…), (3) integrations (CRM/ERP, calendars, APIs) and (4) the initial setup/training work to adapt Nexional to your operations.
Do you charge per message?
Nexional isn’t priced per “single message” like generic chat tools. The monthly fee is based on channels/modules and integrations. If you use WhatsApp, there may be external channel costs (provider/Meta) that are separate from Nexional.
What’s included in onboarding?
Assessment, opening hours/holidays setup, business rules, booking structure (if needed), tone and knowledge base (FAQs, policies, services), plus testing to ensure the bot asks for missing details and escalates to a human when appropriate.
What if I want to enable or disable modules later?
You can start lean (e.g., support + handoff) and enable bookings/analytics/integrations when needed. Your fee adjusts to the active stack — you pay for what you use.
Is bookings priced separately?
Bookings is a module. If your business requires resources (tables, courts, rooms, staff), Nexional is configured to your case and pricing depends on complexity (resource types, rules, schedules, buffers, etc.).
Is there a lock-in period?
No surprises: first an assessment, then a fixed proposal. If you need a pilot, we define clear goals and a scale plan. Any lock-in (if applicable) depends on scope and is defined in the contract.
Can Nexional integrate with my CRM/ERP or existing system?
Yes. We can integrate via API or connectors with your CRM/ERP, calendars or internal systems. Integrations impact pricing because they require engineering, testing and maintenance.