Automate messages and voice notes (with transcription). Answer FAQs and trigger actions: bookings/appointments (optional), changes, confirmations and handoff.
Optional modules
Solutions
Enable only what you need
24/7 support, bookings, human handoff, opening hours and analytics — with real business logic (not templates).
Fast reply
Free assessment
Fixed proposal
Included
24/7 answers, grounded in your info
Automate repetitive questions. The assistant answers using your catalog, policies and FAQs. If something is missing, it asks or hands off — no made‑up replies.
Source‑based replies
Built from your prices, rules and documents.Your brand voice
Friendly, direct or corporate — you decide. Optional module
Bookings & appointments without calls
The bot checks real availability, proposes alternatives and confirms. Changes and cancellations happen in chat — no calendar clashes.
Real availability
Synced with your hours, resources and rules (duration, buffers, holidays).Natural language
Understands “tomorrow afternoon”, “next Friday” or “first thing in the morning”. For your team
One‑click human handoff
When needed, we transfer the conversation with full history, notes and request state (booking, issue, lead…).
Frictionless transfer
No lost context, no repeating for the customer.Smart assignment
Rules so the case reaches the right agent — with the right priority. Operating rules
Hours, holidays & alerts
Configure opening hours, holidays and closures. Nexional responds accordingly and notifies you via email/Telegram when something needs review.
Context‑aware replies
Different messages when you’re open, closed or off‑shift.Automatic alerts
New bookings, changes, cancellations or incidents in real time. Visibility
KPIs & exports in one click
Clear KPIs: volume, response, handoffs, bookings and bot performance. Export PDF/CSV and share reports in seconds.
Actionable metrics
See what the AI resolves and where your team steps in.Reports ready
Export PDF/CSV for reporting, ops or accounting. Channels
Customers message you where they want
Nexional keeps identity, history and state in one thread — no context lost between channels.
Telegram
Great for internal alerts, ops notifications and fast flows for recurring customers.
Reply to DMs instantly, qualify leads and route them to your team when needed — without losing sales.
Web Widget
A web chat you embed with a single script. Turn visits into real conversations with the same engine as WhatsApp and Telegram.
Inbox + CRM
Every conversation becomes a customer
History, notes and tags per contact. Move faster with context — without a heavy CRM.
LM
Laura Martín
⭐ VIP 🌙 Evening Shift
Note: Usually arrives with a baby stroller. Assign a large table or a side court.
Handoff to human 12:05 - "Asking about monthly plan"
Booking confirmed 11:58 - Generated by AI
Customer profile
All key contact info at a glance: channel, last touch, preferences and notes.
History & Timeline
True continuity. What the customer said yesterday matters today: bookings, issues and handoffs.
Notes & Tags
Tag contacts (VIP, recurring) and leave internal instructions for the team.
Quick Search
Find contacts and conversations in seconds by name, channel, phone or tag.
Shared context
When the AI hands off, the agent gets the full history and current state.Connected to everything
Bookings, analytics and exports are powered by this CRM automatically. Process
From zero to production — smoothly
Assessment, pilot and rollout with metrics. In a few weeks you have a stable, measurable flow.
1
Assessment
We understand your current operation and prioritize what will move the needle (time, revenue, service).
2
UX Design
We design flows, business rules, tone and handoff protocols. Everything is documented.
3
Integration
We connect channels and, if needed, your systems (CRM/ERP/calendars) via secure APIs.
4
Pilot
Controlled launch. We measure, adjust and fine‑tune before full rollout.
24/7 Scale-up
24/7 go‑live with monitoring and continuous improvement based on real data.