01
Consult help guides
Offer instructions about products, orders and services.
NEXIONAL / MODULES
Help & incidents
Provide useful help, record cases and continue with full context.
FROM FIRST STEP TO RESULT
Help first. Then follow up.
The flow uses your configured business help and records an incident when a person needs to continue the case.
Configured around your workflow.
FROM CONTEXT TO ACTIONCASE / 0042
My order arrived incomplete.
Customer enquiry · Conversation context
- 1
Consult helpConfirmed business information.
- 2
Check the solutionHelp within the configured scope.
- 3
Record the caseFollow-up when a person is needed.
FROM IDEA TO WORKFLOW
Here’s how it fits your day.
Organise questions about products, orders and services. Combine help guides with incident records inside assistant workflows.
MODULE FEATURES / Help & incidentsWhat you can do.
What you can do.
It all starts here.
These are the module’s main features. You can then connect its events to other tools through automations.
02
Record incidents
Record the case and its context when an enquiry needs follow-up.
03
Define the help journey
Configure help enquiry or case-recording flows.
04
Help within the conversation
Enable the module in the assistant’s scope to guide the customer.
YOUR NEXT STEP, MADE EASIERYour business has potential.
Your business has potential.
Let’s connect it.
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